Refund policy
Return & Refund Policy
We want you to feel confident and comfortable when shopping with IntimaAssist. Due to the intimate nature of our products, we handle all returns with care, hygiene, and customer safety in mind.
Returns
We accept return requests within 14 days of delivery for items that are unused, unopened, and kept in their original packaging.
For hygiene and safety reasons, we are unable to accept returns for products that have been opened, used, or are no longer in their original sealed packaging.
To ensure a smooth process, all return requests must be reviewed and approved before items are sent back. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@intimaassist.com with your order number and clear photos or videos of the issue.
Once reviewed and approved, we will provide a suitable solution such as a replacement, refund, or other resolution depending on the situation.
Refunds
After we receive and inspect an approved return, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.
Non-Returnable Items
For hygiene and safety reasons, opened or used intimate products are not eligible for return.
Abuse Prevention
We kindly ask customers to use our return policy responsibly.
We reserve the right to refuse refund requests in cases of suspected misuse or abuse of our return policy.
Shipping Costs
Original shipping fees are non-refundable unless the return is due to our error, such as a defective, damaged, or incorrect item.
If the return is caused by the customer, return shipping costs will be the responsibility of the customer. Exact costs depend on the selected carrier.
If the issue is due to our mistake, we will cover the return shipping costs.
Contact
For return or refund questions, please contact us at:
support@intimaassist.com