Shipping policy

Shipping Policy

At IntimaAssist, we are committed to shipping your order safely and discreetly.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, promotional periods, or high-volume seasons.

Shipping Time

Estimated delivery time for standard shipping is 7–12 business days, depending on your location and the shipping carrier.

Please note that delivery times are estimates and may be affected by customs clearance, local carrier delays, weather, holidays, or other factors outside our control.

Discreet Packaging

All orders are shipped in discreet packaging. Product names or sensitive descriptions will not be displayed on the outside of the package.

Shipping Fees

Shipping fees are calculated at checkout unless free shipping is available for your order. Any free shipping threshold or shipping promotion will be shown during checkout.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information.

Lost or Delayed Packages

If your order appears to be delayed or lost, please contact us at operation@intimaassist.com with your order number. We will assist you in checking the shipment status.

Contact

For shipping questions, please contact us at:

operation@intimaassist.com