Shipping policy
Shipping Policy
At IntimaAssist, we are committed to delivering your order safely, securely, and discreetly.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may be extended during holidays, promotional events, or high order volume periods.
Shipping Time
Estimated delivery time is 7–12 business days, depending on destination and shipping carrier.
Please note that delivery times are estimates only and may be affected by customs clearance, local carrier delays, weather conditions, or other external factors beyond our control.
Discreet Packaging
All orders are shipped in plain and discreet packaging.
No product names, descriptions, or sensitive information will appear on the outside of the package.
Tracking Information
Once your order is shipped, a tracking number will be provided.
Delivery status will be based on carrier tracking information.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import fees may be charged by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Delivery Responsibility
Once the order is marked as “delivered” by the carrier, the order is considered successfully fulfilled.
We are not responsible for delays caused by customs, carriers, or incorrect shipping information provided by the customer.
Shipping delays alone do not qualify for a refund unless the order is confirmed lost or otherwise eligible under our Refund Policy.
Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout.
We are not responsible for delays, failed delivery, or lost packages due to incorrect or incomplete address information.
Lost or Delayed Packages
If your order appears delayed or lost, please contact us at support@intimaassist.com with your order number.
We will assist you in investigating the shipment with the carrier.
Contact
For shipping-related questions, please contact:
support@intimaassist.com